FAQs

Quality checks, secure packaging, tracking, damaged goods replacement, email support.

There are two common reasons for this:

1. Split Shipment: Your items may have different processing times. To ensure safety, we often ship items separately as they become ready. Please check your email or WhatsApp to see if you received a second tracking number.
2. Missing Item: If you are certain everything was supposed to arrive together, please check your unboxing video (required for verification).

What to do:
Email bendmytrend@gmail.com with your Order ID and an unboxing video showing the package being opened. If we made an error packing your order, we will rectify it.

Since Bend My Trend is not responsible for transit damage and offers no returns or refunds, we are unable to offer a replacement or compensation. All items are inspected and packed securely before shipping; damage occurring during transit is beyond our control.

If your discount code is not working, please:

• ✅ Check expiry date of the code
• ✅ Check minimum order value requirement
• ✅ Ensure code is spelled correctly
• ✅ Check if code is one-time use only
• ✅ Contact us at bendmytrend@gmail.com

No, we do not offer expedited or express shipping.

All orders follow our standard timeline:

• Processing: 2-3 business days
• Delivery: 3-7 business days (depending on your location)

We cannot speed up the shipping carrier or change the delivery speed. Please plan your order in advance.